Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your product purchase, we can’t offer you a full refund or exchange.

Refunds

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@spiritpals.shop.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@spiritpals.shop and send your item to: 2000 Vassar St Ste 20123 Reno, NV 89515

Shipping returns

To return your product, you should mail your product to: 2000 Vassar St Ste 20123 Reno, NV 89515

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contactus@spiritpals.shop for questions related to refunds and returns.